With over a decade of experience building, scaling and transforming Customer Success teams at various hyper-growth SaaS companies, I help Customer Success Professionals, at all levels, accelerate and optimize the performance of their customer success organizations, resulting in higher retention, increased growth opportunities and customer advocacy.
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Customer Journey and
Designing your Customer Journey and need a framework to reference? My journey is built outside in with the customer at the heart of the program. Understand how to build playbooks and strategies that will boost customer outcomes.
Technology and Scaling
Think you're ready for a Customer Success platform? Use my assessment to determine if you are ready and then leverage my evaluation matrix to find the right solution. Deploy effectively and ensure proper adoption across the team.
Customer Success Organization
Tips and advice on creating a comprehensive approach for building a CS team. Learn how to structure a team, create the right hiring profile, build comp plans, career matrix and appropriate leverage ratios. Set your team up for success.