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About Kristi Faltorusso

I’m a Customer Success Executive with experience in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade, I've helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.I’ve lead Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud, and IntelliShift.

​I am currently the Chief Customer Officer at ClientSuccess, a leading Customer Success Management platform, which helps Customer Success teams across the globe manage their customer success programs. At ClientSuccess I manage the customer growth lifecycle, ensuring our customers maximize the value from the partnership.


I have been recognized by SuccessHACKER as a Top 25 Customer Success Influencer in 2020, 2021 and 2022, by SmartKarrot as a Top 50 Customer Success Influencer in 2021 and, by HigherLogic as a 2021 Engagement Expert.

Previously I was a digital marketing professional scaling various customer acquisition programs across companies such as Crain’s New York, The Knot Worldwide, United Business Media, and more. In 2007, I began teaching SEO and digital marketing as an Adjunct Professor at LIU Post and I hold a BFA in Public Relations from LIU Post. 

I've recently taken to running and ran my first half marathon in September 2021. I compare running to Customer Success as I believe there are so many similarities - It's simple, no one has to tell you how to run, you just run, but the further you run the harder it gets.


In addition to Keeping CS Simple, I am an active contributor on, leading webinars, bootcamps and podcasts as well as contributing to blog and social media content. 

I can also be found on GainGrowRetain, in a weekly podcast series with Jay Nathan and Jeff Breunsbach where we talk about Customer Success and SaaS. 

At Keeping CS Simple you'll find all of my content from around the web including webinars and podcasts, blog posts, infographics, templates, presentations and much more. Consider this the hub for all content by Kristi Faltorusso. 

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