Customer Success Tips & Advice

Looking for advice and best practices on Customer Success and customer management? Follow Keeping CS Simple.

Anatomy of a Good Follow-Up Email

As a CSP you are probably meeting with your customers on a regular cadence, maybe weekly during onboarding and then bi-weekly or monthly...

Have You Been Ghosted? 5 Tips to Help You Engage Dark Customers

It's been two weeks and 4 emails since you've heard from your customer, looks like you've been ghosted? Now yes, it's possible they are...

Setting Your Week Up for Success as a Customer Success Manager

As a Customer Success Professional there is never a shortage of things to do; in fact there is usually more to do than time permits. So...

Agenda vs. Objective: Why Your Customer Meeting Needs Both

You'll hear most people make the recommendation that every meeting, especially customer meetings, should have a clear meeting agenda, and...

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