Take Credit for Your Impact or Someone Else Will
I know you're doing great work ... Does everyone in your company know? One of the biggest misses I see from professionals, especially...
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Customer Success Tips & Advice
Looking for advice and best practices on Customer Success and customer management? Follow Keeping CS Simple.
- Oct 25, 2022
Your Customers Are On PTO, Now What?: How to Get Ahead of Your December Renewals
Ready or not we are in the Q4 holiday season! I'm sure you're planning your own PTO - Few days surrounding Thanksgiving, maybe a week off...
- Aug 31, 2022
Anatomy of a Good Follow-Up Email
As a CSP you are probably meeting with your customers on a regular cadence, maybe weekly during onboarding and then bi-weekly or monthly...
- Aug 31, 2022
Have You Been Ghosted? 5 Tips to Help You Engage Dark Customers
It's been two weeks and 4 emails since you've heard from your customer, looks like you've been ghosted? Now yes, it's possible they are...
- Aug 31, 2022
Setting Your Week Up for Success as a Customer Success Manager
As a Customer Success Professional there is never a shortage of things to do; in fact there is usually more to do than time permits. So...
- Aug 31, 2022
Agenda vs. Objective: Why Your Customer Meeting Needs Both
You'll hear most people make the recommendation that every meeting, especially customer meetings, should have a clear meeting agenda, and...
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