Customer Success Tips & Advice

Looking for advice and best practices on Customer Success and customer management? Follow Keeping CS Simple.

Take Credit for Your Impact or Someone Else Will

I know you're doing great work ... Does everyone in your company know? One of the biggest misses I see from professionals, especially...

Your Customers Are On PTO, Now What?: How to Get Ahead of Your December Renewals

Ready or not we are in the Q4 holiday season! I'm sure you're planning your own PTO - Few days surrounding Thanksgiving, maybe a week off...

Anatomy of a Good Follow-Up Email

As a CSP you are probably meeting with your customers on a regular cadence, maybe weekly during onboarding and then bi-weekly or monthly...

Setting Your Week Up for Success as a Customer Success Manager

As a Customer Success Professional there is never a shortage of things to do; in fact there is usually more to do than time permits. So...

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